Privacy Policy
Welcome to AmebaSoft (“we,” “us,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.amebasoft.com) or utilize our services. By accessing or using our website and services, you signify your agreement to the terms outlined in this Privacy Policy. If you do not agree with our practices, please refrain from using our services.
Information We Collect
To provide and continually improve our services, we collect various types of information. This includes personal information such as your contact details (name, email address, phone number like +8801336607135, and mailing address, for example, Bikrampur Plaza, Jurain Rail Gate, Dhaka 1204), account information (username, password, and other registration details), and payment information (billing details, credit/debit card information, which is processed securely via third-party payment gateways). We also keep records of communications, such as customer support inquiries, emails, and chat interactions. If you apply for a job with us, we may collect employment-related data including your resume, cover letter, and professional background.
In addition to personal information, we gather non-personal information. This encompasses device data like your IP address, browser type, operating system, and device identifiers. We also collect usage data, which includes details about the pages you visited, the time spent on our site, clickstream data, and referring URLs. To enhance user experience and analyze trends, we utilize cookies, web beacons, and similar tracking technologies.
Furthermore, we employ automated data collection methods. Our log files track actions occurring on our site, such as IP addresses, browser types, and date/time stamps. We use analytics tools, like Google Analytics and Hotjar or similar services, to monitor user behavior and understand how our services are used. If you interact with our social media plugins or pages, such as those on Facebook or LinkedIn, we may receive data from these platforms.
How We Use Your Information
The data we collect is used for several important purposes. These include the delivery, maintenance, and improvement of our services. We use your information to provide customer support and respond to your inquiries, for example, when you contact us viasupport@amebasoft.com. We may also use your data for marketing and promotional activities, such as sending newsletters, special offers, and updates, from which you can opt-out. Ensuring the security of our platform and preventing fraudulent activities is another key use of your information. We also process data to meet our legal, regulatory, and contractual obligations. Lastly, we conduct business analytics to optimize our SEO, marketing strategies, and overall user experience.
Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal data based on specific legal grounds. These include your explicit consent, such as when you opt-in for newsletters or agree to the use of cookies. We also process data based on contractual necessity, which is essential to fulfill our service agreements with you. Furthermore, we may process data based on our legitimate interests, for example, in fraud prevention and business analytics, provided these interests are not overridden by your data protection rights. Finally, processing may occur due to a legal obligation, requiring us to comply with applicable laws.
How We Share Your Information
We do not sell your personal data. However, we may share your information with certain trusted third parties under specific circumstances. These include service providers who assist us in our operations, such as payment processors (e.g., PayPal, Stripe), hosting providers, and analytics firms. We may also share data with business partners for joint offerings, but only with your explicit consent. If required by law, such as in response to court orders or for tax compliance, we may disclose your information to legal authorities. In the event of business transfers, like mergers or acquisitions, user data may be part of the assets transferred.
Data Security Measures
We are committed to protecting your information and implement ironclad cybersecurity protocols to safeguard it. These measures include the use of encryption, such as SSL/TLS, for secure data transmission. We employ access controls, utilizing role-based permissions to limit who can access your data. Regular security audits, including penetration testing and vulnerability assessments, are conducted to identify and address potential weaknesses. Our staff receive training on data protection best practices. Despite these comprehensive measures, no system can be 100% secure. If you suspect a data breach, please report it immediately tosupport@amebasoft.com.
Data Retention Policy
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, customer data is generally retained until you request account deletion or after a period of 3 years of inactivity. Transaction records are kept for 7 years to comply with tax and legal obligations. Marketing data is retained until you unsubscribe or request its deletion.
Your Privacy Rights
Depending on your geographical location, you may possess certain rights regarding your personal data. These rights can include the right to access your data and request a copy of it. You may have the right to rectification, allowing you to correct any inaccurate information we hold about you. The right to erasure (often known as the “Right to Be Forgotten”) allows you to request the deletion of your data under certain conditions. You might also have the right to restrict how we use your data, or the right to data portability, which allows you to receive your data in a machine-readable format. Furthermore, you may have the right to object to certain types of processing, such as for marketing purposes or automated decision-making, and the right to withdraw consent at any time for processing that was based on your consent (e.g., for cookies). To exercise any of these rights, please contact us atsupport@amebasoft.com or call us at +8801336607135.
Cookies & Tracking Technologies
We use various types of cookies and tracking technologies to enhance your experience on our website. Essential cookies are necessary for the basic functionality of the website. Performance cookies, such as those used by Google Analytics, help us track user behavior and improve our services. Advertising cookies, like the Facebook Pixel, are utilized to deliver targeted advertisements relevant to your interests. You can manage or disable cookies through your browser settings; however, please note that disabling cookies may affect the functionality of some website features.
Third-Party Links
Our website may contain links to external sites, such as LinkedIn or GitHub. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any external sites you visit.
International Data Transfers
Your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including Bangladesh, the USA, or other jurisdictions where our servers or service providers are located. When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as relying on Standard Contractual Clauses (SCCs) for GDPR compliance or adequacy decisions where applicable, to protect your information.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us, and we will take steps to remove such information from our systems.
Do Not Track (DNT) Signals
Currently, we do not respond to Do Not Track (DNT) browser signals or similar mechanisms due to a lack of a universally adopted standard for DNT.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised policy on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Dispute Resolution & Governing Law
Any disputes arising out of or relating to this Privacy Policy or your use of our services will be resolved under the jurisdiction of the courts in Dhaka, Bangladesh. Claims may also be settled through binding arbitration in accordance with the laws of Bangladesh.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:
Email:support@amebasoft.com
Phone: +8801336607135
Address: Bikrampur Plaza, Jurain Rail Gate,Dhaka 1204, Bangladesh
